Question 76 (1 point)

At Client First, Inc., there is total focus on providing care and satisfaction to each customer. In the major-clients division', each manager is assigned three employees to supervise. In the product-assembly division' each manager supervises about 15 employees. The major-clients' division managers can be described as having _______ and the product assembly managers, _______.

Options de la question 76 :

	flat formalization; tall formalization
	a narrow span of control; a wide span of control
	a wide span of control; a narrow span of control
	narrow centralization; tall centralization
	tall formalization; flat formalization

Question 77 (1 point)

Two forms of power that are sometimes called personal power because, to a certain extent, anyone in an organization can engage in activities that will help them develop these sources of power regardless of organizational rank.

Options de la question 77 :

	expert and referent
	expert and legitimate
	referent and reward
	legitimate and referent
	legitimate and reward

Question 78 (1 point)

Clyde and Faye have been working at Up the Hill International (UHI) for about a year now. Clyde has always been concerned about how much he is getting paid and what his work assignments are compared to others in the department. Faye, on the other hand, has had more interest in participation in decision making and being able to express her opinions when she feels that a procedure in the department seems to have worked ineffectively. The managers at UHI are focusing on a company-wide initiative that focuses on treating employees with sincerity and refraining from improper remarks. UHI is also exploring the transformation of work from individual productivity to team-based work. The managers are hoping that it will boost the employee morale.

Clyde appears to be more concerned with _______, and Faye appears to be more concerned with ________.

Options de la question 78 :

	Procedural justice; distributive justice
	Distributive justice; interpersonal justice
	Informational justice; procedural justice
	Distributive justice; procedural justice
	Interpersonal justice; procedural justice

Question 79 (1 point)

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

Options de la question 79 :

	bounded rationality
	communities of practice
	projection bias
	heuristics
	performance-prove orientation

Question 80 (1 point)

On the first day of her new CO-OP position, Catherine is given a long list of tasks to do. At first the list is overwhelming; she immediately gets a sense that she will not be able to complete everything and starts to panic. She decides to approach her new boss and asks for guidance on how to complete everything. Together, they create a prioritized to-do list, with deadlines for each task. Catherine walks out of her boss office more confident that she will be able to complete the list of tasks by the final deadline. Which of the following forms of coping best describes Catherines approach in the situation?

Options de la question 80 :

	Emotion-focused; Behavioural
	Problem-focused; Behavioural
	Problem-focused; Cognitive
	Emotion-focused; Cognitive
	Stress audit