Question: Question 9 Building quality into services: A . can be easily accomplished by spending more. B . can be accomplished without top - level support

Question 9
Building quality into services:
A. can be easily accomplished by spending more.
B. can be accomplished without top-level support because it is such a simple idea.
C. is not necessary unless the service is guaranteed.
D. can be improved by giving employees the authority to correct a problem on their
own.
Question 9 Building quality into services: A. can be easily accomplished

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