Question 9

1. Decision support systems ______.

   	a.	are used to handle routine and recurring business matters
   	b.	transform data into the information employees need to do their work
   	c.	use managers insights in an interactive computer-based process to assist in making non-routine decisions
   	d.	are the same as management information systems

1 points

Question 10

1. Desiree wants to communicate with Leticia. Which of the following describes encoding in their communication process?

   	a.	Desiree sends a text message to Leticia.
   	b.	Leticia wonders why Desiree didnt just call her.
   	c.	Leticia interprets Desirees message and decides to respond.
   	d.	Desiree types a text message to Leticia.

1 points

Question 11

1. Juan is behind on his project. However, he thinks he can catch up so he tells his boss he is right on track. This is an example of ______.

   	a.	information overload
   	b.	trust and credibility
   	c.	filtering
   	d.	perception

1 points

Question 12

1. To make communication effective, make sure your ______, ______, and ______ project a calm professional demeanor.

   	a.	body language; tone of voice; word choice
   	b.	expressions; gestures; posture
   	c.	perceptions; emotions; language
   	d.	verbal communication; nonverbal communication; written communication