Question: Question Completion Status: Moving to the next question prevents changes to this answer Question ) Question 2 1112 points Services Transactions Analysis (STA) stands for:-

Question Completion Status: Moving to the next question prevents changes to this answer Question ) Question 2 1112 points Services Transactions Analysis (STA) stands for:- OSTA is a method for identifying the gap between the service design and what the customer perceives as a service DOSTA is a method for identifying the transactions the customer passes over during the service, and evaluating them from the customer perspective GSTA is a method for identifying the transactions the product passes over through the production process d. Both a and b Moving to the next question provenis changes to this

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