Question: Question Completion Status QUESTION 5 A process that exhibits random variations would be judged to be out of control True False QUESTION 6 Value stream

Question Completion Status QUESTION 5 A process that exhibits random variations would be judged to be out of control True False QUESTION 6 Value stream mapping is a valuable tool to identify idle time in processes True False QUESTION 7 The "first law of service" (as it relates to waiting) states that Customer's Satisfaction = Perception - Reality True False QUESTION 8

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