Question: question is NOT important when trying to assess how close a company is to developing a CRM culture?Multiple ChoiceX 0 0 : 1 6 :

question is NOT important when trying to assess how close a company is to developing a CRM culture?Multiple ChoiceX

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What percentage of employees can state the company's vision or mission statement?Would the company feel comfortable talking to

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randomly chosen customers about their sales and after care experience?Are employees rewarded for ensuring customers are satisfied?Do employees complain about customers?Does the organization have the ability to install the software?

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