Question: What question is NOT important when trying to assess how close a company is to developing a CRM culture? Multiple Choice ook Do employees complain

What question is NOT important when trying to assess how close a company is to developing a CRM culture?
Multiple Choice
ook
Do employees complain about customers?
What percentage of employees can state the company's vision or mission statement?
Would the company feel comfortable talking to 10 randomly chosen customers about their sales and after care experience?
Are employees rewarded for ensuring customers are satisfied?
What question is NOT important when trying to assess how close

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