Question: What question is NOT important when trying to assess how close a company is to developing a CRM culture? Multiple Choice What percentage of employees

What question is NOT important when trying to assess how close a company is to developing a CRM culture?
Multiple Choice
What percentage of employees can state the company's vision or mission statement?
Do employees complain about customers?
Does the organization have the ability to install the software?
Are employees rewarded for ensuring customers are satisfied?
Would the company feel comfortable talking to 10 randomly chosen customers about their sales and after care experience
What question is NOT important when trying to assess how close

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