1. Question on Ch 2: Competitiveness, Strategy and Productivity.

At Symtecks, the output and cost figures over the past four weeks are shown below. The cost of the labor is $50 per hour. Material costs $10/lb. Assume overhead cost as zero dollars. Calculate:

1. Labor productivity (in units/labor-hr)
2. Material productivity (in units/lb) and
3. Multifactor productivity (in units/$) for each week.
4. Provide comment on the results

	Units Produced	Number of Workers	Hours/week/worker	Material (lb)
Week 1	1,124	5	51	2,104
Week 2	1,310	5	59	2,452
Week 3	1,092	6	35	2,044
Week 4	991	7	27	1,856

2. Question on Ch 10: Quality control . The Great Car Deals is a high volume discount car dealership that stocks several different makes of cars. They also have a large service department. The dealership telephones four randomly selected customers each week and conducts a survey to determine their satisfaction with the service they received. Each survey results in a customer satisfaction score based on a 100-point scale, where 100 is perfect score. The data for two months survey results are shown below. Use following values: A2 = 0.73, D3 = 0.00, D4 = 2.28.

Construct the upper and lower control limits for both x-bar chart and R chart. Draw x-bar chart and R-Chart. Do the results suggest that the process is in control?

Week 1	Week 2	Week 3	Week 4	Week 5	Week 6
87	97	90	93	91	95
94	100	78	89	94	86
91	88	87	77	90	88
76	93	65	94	90	91

3. Question on Ch 5: Strategic Capacity Planning for Products and Services. Alfasoft is considering producing a new product line. The company is evaluating two methods of production: A) Process A, which is a small production facility with older equipment and B) Process B, which is a larger production facility that is more automated. The cost of each alternative is shown below. Determine for what level of demand each production process should be chosen. Draw breakeven analysis chart.

Process	Fixed Cost	Variable Cost
A (Small facility)	$100,000	$20
B (Larger facility)	$300,000	$10