Question: Please identify the likelihood challenge that Mansoor is facing with Heidi and other colleagues at workplace and apply Trompenaars to explain why there would be potential problems or explain the current situation that Mansoor is facing with Heidi.

Mansoor, has worked in USA for many years but he was born and bred in Jordan. Just months ago, for his global assignment, he arrived in Zurich with his Swiss wife. The company, Jacobs Suchard was acquired three years by US. The company, Jacobs Suchard was acquired three years by US. Quite a few expatriates of varying backgrounds worked in the Zurich regional head office where Mansoor was posted, thus there were nevertheless some strong Swiss work attitudes that pervaded the work environment, much to the confusion and disappointment for Mansoor. One area of confusion and some conflict had to do with colleagues and the boundaries of job descriptions. As a newcomer to a function or a department, Mansoor find himself have a rather steep learning curve for the first few months on the job. From this perspective, Mansoor presumed that his new Swiss colleague Heidi would help with the vast amount of learning that he faced, particularly as there was no formal training for this posting. This was a natural assumption given that this is what he had experienced in various jobs in the US. However, this was not to be the case in Zurich. Although Heidi did lend some assistance to Mansoor (by telling him, for instance, when she normally had lunch), she made it plain that she considered giving any sort of training to Mansoor to be beyond her job description. And she adamantly made it clear to him about her work principle. This left Mansoor in a predicament. How could he gain the knowledge he needed to be effective in this new job? Another point of contention was overtime. Since the Zurich regional head office was in frequent contact with the head office in New York, Zurich staff had to stay later because of the time difference (Zurich is seven hours ahead of New York). During Mansoors interviews for the position, it was made clear that overtime would be required because of this time difference. Mansoor did not feel this was unusual for someone in a salaried position, particularly since he had had similar experience dealing with different time zones when working in the US. Heidi, however, did not feel the same way. Her work responsibilities, she felt, ended at 5 p.m., prompt. Naturally, this left Mansoor having to deal most evenings with the less uptight (relatively speaking, of course) New Yorkers. But was this fair? And how could Mansoor achieve a more equitable work balance while at the same time build a working relationship with Heidi, whose knowledge he needed to become proficient in his job?