Question: Please write a negative letter in response to the given scenario;

You are the customer service manager at Ooredoo. You have received a complaint email from one of your existing customers (assume any name and email address) that he was charged 25% more than the advertised rate for his phone and internet DSL bundled package. In his email, he accused Ooredoo of misleading advertising and asked for a refund. To attract new customers, Ooredoo did, in fact, recently advertise a telephone and DSL bundled package for a total charge that is 25% less than the regular cost, but this new price does not apply to current customers. Respond to the customer's complaint by writing him an e-mail to refuse his request for adjustment while maintaining goodwill.

0% of plagiarism please.

things you must consider when writing the negative letter:

Paragraph(1): opening with a buffer.

Paragraph(2): provide reasons and additional information.

Paragraph(3): continuing with a clear statement of the bad news.

Paragraph(4): closing on a respectful note positive note.

please use the blue guidlines to write the letter

STRENEMETALNET Village Electronics W126 May 2011 Mr Danke 19 God Lake, MN 5500 Dear Me Linde Thank you for your testera sur there with your cm Vinetron, that meet shouted to that why we hinducts with a soda Buffers the bad news by emphasizing a point the reader and writer both agree on States bad news indirectly, tactfully leaving the repair decision to the customer Puts company's policy in a favorable light Eren though you Verity and there or warranty. We can Millipere package your camera carly and ship it to one in Hot include comme phone and we description of the action along with a check for $35 for an initial Allergie we will give you an estimate of the needed parts and then we w whether you want to make the per by phone or by filling the prepaid cand we'll send you with the estimate If you choose then the will be weward your bill the balance of which pytly checked so has service Kenwood prefer to take the unit of them, please see the lowed Thanks for inte hur e anonico a catalog of our les cues and scores in which you find information JVC Trade Up Special you ready to move up to one of the newest Cameras IV wir eru tridelowance on your current model Sincerely Walter Brooke Walter odle Customer Service Manager Helps soothe the reader with a positive alternative Closes by blending sales promotion with an acknowledgment of the customer's Interests Enclosures List of service center Catalog