Question: Please write a negative letter in response to the given scenario;

You are the customer service manager at Ooredoo. You have received a complaint email from one of your existing customers (assume any name and email address) that he was charged 25% more than the advertised rate for his phone and internet DSL bundled package. In his email, he accused Ooredoo of misleading advertising and asked for a refund. To attract new customers, Ooredoo did, in fact, recently advertise a telephone and DSL bundled package for a total charge that is 25% less than the regular cost, but this new price does not apply to current customers. Respond to the customer's complaint by writing him an e-mail to refuse his request for adjustment while maintaining goodwill.

0% of plagiarism please.

things you must consider when writing the negative letter:

Paragraph(1): opening with a buffer.

Paragraph(2): provide reasons and additional information.

Paragraph(3): continuing with a clear statement of the bad news.

Paragraph(4): closing on a respectful note positive note.

please follow the blue guidelines below

thanks

TRENERTERTAINMENT Village Electronics 4 W212 May 2011 Buffers the bad news by emphasizing a point the reader and writer both agree on States bad news indirectly, tactfully leaving the repair decision to the customer Mr. Daniel M9 God Lake, MN 5500 Dear Me Linde Thank you for your letter at the tree with your cm Vitin lectronics you that neement hot That we wehind out with a so wa Eren how JVC Camerintendent of WWE can Millipse package you can care and ship it to our one in Hot Include your comme phone, and we description of the action with a check for $35 for an initial Ang we will give you an estimate of the needed parts and The le now whether you want to make the repither by phone or by filling out the prepaid cand we'll send you with the estimate If you choose then the will be wear your bill the balance of which is by checked so hat serve Can your are yo prefer to take the unit of Puts company's policy in a favorable light Helps soothe the roader with a positive alternative Closes by blending sales promotion with an acknowledgment of the customer's Interests Thanks for shore anonicowed catalog of our latest cameras and corre in which you'll find information about JVC Trade Up Special you're ready to move up to one of the newest Cames JVC Watererstridelowance on your current mode Sincere Waltet Beooli Walter code Customer Service Manager Enclosures List of service center Catalos