Question: Question Thread # 4 A: Which kind of IT is more important for VTB ? OK , given what we have concluded so far about

Question Thread #4A: Which kind of IT is more important for VTB?
OK, given what we have concluded so far about VTB's business strategy and it's Value Chain activities, what is more important for VTB:
Internally facing IT applications Like ERP (see pp.319-327) that focus on operational excellence and integration? Or externally focused customer-facing web applications to build customer loyalty and extend the market?
Question Thread #4A: Which kind of IT is more important for

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