Question Three: Emotional Intelligence & Difficult Conversations

Provide three suggestions for creating a constructive emotional climate when having a difficult conversation $($such as dealing with conflict, or asserting about a life space violation$).$ In other words, what are three ways people can defuse emotional volatility, keep each party's destructive emotions in check, and avoid the emotional cycle of negativity when having a difficult conversation? In your answer, be sure to explain how these suggestions can improve the emotional climate of a difficult conversation in order to lead to positive outcomes.