QUESTION TWO $[20]$

When people hear the words $$change management,$$ they often think of the kind of grandscale, top$-$to$-$bottom re$-$organizations that consulting firms like Mackenzie or Deloitte

routinely perform.

But change management doesn$$t have to be this much of a production. Change

management often means finding ways to mesh new technology with people and their

workflows.

Understanding that change management can be something this small and specific rather

than an all$-$encompassing, org$-$wide initiative is a significant first step towards cutting through

the confusion around what$$s required to successfully launch a new tech platform within a

business.

Think of it as the process of determining what the business needs for the technology and

then managing users through any required changes so that they can use the technology to

drive results.

From the above paragraph

$1\mathrm{.}1.$ Evaluate the targets of change $(20)$

Utilise examples from contemporary organisations in your responses.