QUESTIONS 1. How can engineering managers make the best use of tools such as the Myers- Briggs Type Indicator (MBTI) to assist in selecting project leaders or assigning employees to teams to ensure the likelihood of avoiding personality conflicts that could otherwise hinder team success? 2. Engineering managers may be called on to resolve conflicts between employees, departments, vendors, and business partners, as well as to handle customer com- plaints. What are the recommended guidelines for handling complaints? Please elaborate. 3. Hoffman (1989) believes that a management education program should have three elements: a. Behavioral: People skills, motivation, team building, communication, and delegation b. Cognitive: Production, marketing, finance, and control c. Environmental: Markets, competition, customers, political, social, and economi- cal environment in which the organization operates The importance of the first two elements should be self-evident. Explain why the third element, environmental, is important. 4. How is engineering management different from management in general