Questions 1. What do you understand by the term operations management 2. List the key decisions made by operations mangers. Briefly explain three of these decisions. 3. Describe with the aid of a diagram, the transformation process of a business. What constitutes the transformation process at a restaurant, a bakery, an hospital and a university. 4. What are the three major business functions, and how are they related to one another? Give specific examples. 5. Discuss the differences between goods and services