Questions (20 points total). Question 1(4 points): Identify at least two characteristics and/or traits that you possess that are common to successful managers. Briefly explain how each characteristic and/or trait tends to lead to managerial success. Question 2 (4 points): In your opinion, how do managers learn to perform their jobs? Explain. Question 3 (12 points): You are the manager of Jiffy-Stopp, a local convenience store, which has just been victimized by graffiti. As you deal with this event, identify and explain which of Mintzberg's managerial roles you will undertake with each of the following people, or groups of people. In your explanation, please discuss the importance of human skills, or the ability to deal effectively with people, as you handle the various parties involved in this situation. The people you must deal with are: (1) your subordinates, the workers who staff the store, (2) Mr Jiffy, the store owner, and (3) the police officer that takes your report of the event