Questions #9-13

9) Cycle time is the time between when an order is placed and when it is completed. True or False 10) A bottleneck is the resource with the lowest capacity in a multistep process. True or False 11) A resource with a utilization of less than 100% cannot be the bottleneck. True or False 12) You are filling your prescription at a pharmacy. Right now, you are waiting in line in front of the pickup window. Which process is upstream, relative to your current position in the process? A) Paying for the prescription B) Waiting to take the prescription C) Inspecting the prescription D) Dropping off the prescription 13) Refer to the process flow diagram below. Station 1 is from station 2. 2 Operations MGT CSUS Dr. Keisha Nichols Waiting customers Station 1 Station 2 Station 3 A) downstream B) upstream C) target D) bottleneck