Questions

Discuss the ITSM framework$($s$)$ that are implemented in the organisation you identified. Then

discuss the implementation of the identified framework in that organisation. The discussion

points must cover the following aspects:

$1.$ The framework and specific framework components implemented are identified. $(4)$

$2.$ How the framework components are implemented and what exactly are the objectives the

components intend to achieve? $(8)$

$3.$ Critical analysis of whether the components are succeeding in achieving the objectives. If

there are gaps, provide potential solutions or improvements.