The assignment is based on a specific identified organisation in South Africa. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot find an organisation, then create a comprehensive 'fictional' case study and answer the questions based on it. The goal of this question is to provide you an opportunity to experience how the ITSM frameworks are implemented in the real-world and recognise the challenges faced by organisations. Questions Discuss the ITSM framework(s) that are implemented in the identified organisation. Then discuss the implementation of the identified framework in that organisation. The discussion points must cover the following aspects: 1. The framework and specific framework components implemented clearly identified. 2. How the framework components are implemented and what exactly are the objectives the components intend to achieve. 3. Critical analysis of whether the components are succeeding in achieving the objectives. If there are gaps, provide potential solutions or improvements