Questions for Analysis: Avoiding Defensiveness

What previously existing group norms can you infer from this case study? How were the norms violated? What were the consequences?

Which of Gibb's "defensive communication" behaviors can you identify? Do you see any evidence that anyone tried to use supportive communication?

What evidence of group cohesiveness can you identify?

What kinds of confirming and disconfirming responses can you identify?

What recommendations would you give George and Margaret for avoiding such trouble in the future? What advice do you have for the case study's writer? In aboiding defensiveness