Question: RBC does not share customer value information with the front - line employees who serve customers, though it does provide prompts based on this information

RBC does not share customer value information with the front-line employees who serve customers, though it does provide prompts based on this information (e.g., recommendations to try selling a particular product to a particular customer, or to cut the customers wait time or direct the customer to a particular type of service representative). Comment on this decision. What are the advantages and disadvantages of not providing the customer value information to employees

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