Read and complete the questions below about the skill-building exercise #5.

Criticize the following internal-operational message from a restaurant manager. #5. It has come to my attention that our customer service is substandard. We will therefore hold mandatory training sessions over the next three weeks. See your shift supervisor to plan your work schedule so that you can attend.

1. Do you think the writer assessed the readers reaction to the message?
2. How could the writer use active language (page 184)?
3. Is the information organized well? Explain your answer.
4. Is the letter direct or indirect? Explain your answer.
5. Does the letter end in goodwill? Explain your answer.