Read

carefully

case study

1

Six Sigma: The Critical Link between Process Improvements and

Busi

ness Results

(p

rovided

on D2L

). M

ake

notes regardi

ng the main

ide

as

in the case

. D

evelop

answ

ers

for

the

following

question

in consideration of the

D

MA

IC principles

that you have

reviewed this week

.

S

ummarize

the

method

(

Six Sigma

)

that

Tata Yazaki AutoComp

(TYA)

used

to

improve

delivery performance

.

S

ummarize

the m

odel

that

TYA

used

to connect

int

ernal processes and business goals

.

List and explain the

activities that happened at each phase

for implement

ing

Six Sigma

t

echnique

at

TYA

L

ist

the

charts

that

helped

TYA

to

implement

Six Sigma

.

H

ow

each chart

contributed

to

each

phase?