read Chapter 5 (Managing for Quality, pages 180-217) and answer the 25 multiple choice questions. The assignment will be Monday 09/21/2020 at 8:00am and closes on Sunday 09/27/2020 at 11:59pm with a duration of 90 minutes. You have only mpt Question 1 1 pts gap is the difference between what customers expected to receive from a service and their impression of what they actually received O Satisfaction O Product Service Perception Question 2 1 pts costs result from defects or quality problems before the product or service is delivered to the customer Internal failure o i a