Question: Read the article below: https://heizerrenderom.wordpress.com/2016/01/23/om-in-the-news-measures-of-airline-quality/ 1 paragraph describing both questions together. 1. What tools in Chapter 6 can the airlines use to measure and improve

Read the article below: https://heizerrenderom.wordpress.com/2016/01/23/om-in-the-news-measures-of-airline-quality/

1 paragraph describing both questions together.

1. What tools in Chapter 6 can the airlines use to measure and improve quality?

2. Why do you think Alaska and Virgin America rank high so often?

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