Read the brief case study $($The Problem with Plastics$)$ on pages $624-625$ of the textbook. Respond to the following questions: Review FilmTech's proposal from a triple bottom line perspective. $($Hint: Make sure to include the three key aspects of the triple bottom line concept$).$ Share your recommendations: What will you suggest Lucy to make these operations truly sustainable? What will you suggest to Lucy to reduce the cost of buying and using FilmTech's plastic? $($Hint: Make your suggestions as specific as possible and share the rationale$)$ Why is it that some managers are not willing to more aggressively pursue environmental sustainability even when presented with compelling reasons for its need?ollowing questions:

What according to you are some of the

intangible benefits that Eastern Star provides

to customers? What is the role of operations

and supply chain management in providing

these benefits?

What changes in organization and$/$or

planning would help Tiler respond to the

challenges raised by Eastern Star?

Share an example of a customer service

interaction from your life that went well, and

one that went poorly. Based on the hierarchy

of customer service framework $($figure $9-1,$

page $330),$ how you would classify the

service provider and why?