Question: Read the case study below and answer the questions that follow. Case 1: Nau: The Ups and Downs of a Start-up In 2005, several individuals
Read the case study below and answer the questions that follow.
Case 1: Nau: The Ups and Downs of a Start-up
In 2005, several individuals with experience in the outdoor clothing industry met at Portland's
Urban Grinds coffee shop to sketch out their new retailing concept. Their idea was to combine
the eco-friendly and mountain-climbing style of Patagonia Clothing Company with the fashion-
forward urban cool of Prada Designs. Not only would their clothes be practical on the trail, but
they would look sleek and trendy in the city as well. The firm to be named Nau (pronounced
now), would design its own fabrics with new sorts of eco-friendly materials. Even Nau's retail
outlets?the business plan called for 150 of them?would be constructed from recycled wood
and plastic. The team also decided to donate 5 percent of sales to worthy non-profit organisations
that buyers would choose. The clothes would be pricey, but shoppers would feel good knowing
that by buying a $40 T-shirt or a $350 jacket, they would also be supporting a charitable cause.
Chris would be the firm's CEO and Ian would become its marketing chief. Formerly, Chris and
Ian had worked as marketing executives at Patagonia and Nike, respectively. Mark, recently a
top Patagonia designer, would be the lead designer for Nau.
The founders' timing was impeccable, or so it appeared. The green movement was in full swing,
and a booming economy was giving rise to a sort of mass philanthropic movement. But Nau also
had its eye on running a successful business. Stores would be about half the size of typical
specialty apparel stores, with tiny inventories, representing a huge cost saving. To make these
small stores work, Nau would offer shoppers a 10 percent discount at the register in exchange for
Nau's shipping clothes from its warehouse directly to their homes. Customers went wild when
the first three stores were opened in March 2007 in Portland, Oregon; Chicago, Illinois; and
Boulder, Colorado.
The founders intended for Nau to be more than merely another clothing company?they wanted
to make meaning (make a difference)
We're a small group of people committed to using the power of business as a force for
change...seeking to balance the triple bottom line: people, planet and profit. We believe that
doing good and doing good business is one and the same thing. We only deserve to exist if our
products and our practices are capable of contributing to positive, lasting and substantive
change. Our goal: To demonstrate the highest levels of citizenship in everything we do: product
creation, production, labour practices, the way we treat each other, environmental practices and
philanthropy. We believe that companies have a broader responsibility than simply generating
profit. That's one reason we're blending profitability and philanthropy, what we believe is the
new measure of success.
As an example of Nau's uniqueness, company bylaws prohibited any Nau executive from
earning more than 12 times what the lowest-paid U.S. worker earned.
In planning for a successful venture, Nau's management believed that a key factor would be its
design philosophy:
We believe great design has enormous power and we're trying to use it to change the world, one
sustainable fabric at a time. Our design philosophy is built on the balance of three criteria:
beauty, performance and sustainability. Far from mutually exclusive, the integration of these
concepts defines a new standard for apparel. Many people make exceptional clothing that
embraces one of those criteria. A select few manage to combine two of the three, at the most
exacting levels. As far as we know, no one has made a dedicated effort to integrate all three with
unflagging commitment to each.
The Nau team wasted no time ramping up. Among its moves: investing in an IT infrastructure
powerful enough to handle $250 million in annual revenue and striking deals with fabric makers
in the United States, Hong Kong and elsewhere in Asia. By the end of 2007, Nau had opened an
additional five stores and had started construction of another four. To finance the company's
growth, the management raised an amazing $35 million from private investors.
While the company was experiencing phenomenal growth, troubles soon began surfacing. On
May 2, 2008, with little, if any warning, a statement on the company's website announced that
the company would be shut down. The announcement read: "Good bye for Nau," blaming a
"highly risk-averse" capital market for the shutdown. "We simply could not raise the necessary
funds to continue to move forward," the statement read. "We believe this is not so much a
reflection of the viability of our business, but the result of an unfortunate confluence of events."
All the stores were closed, and the firm's 95 employees were dismissed.
Nau's leadership had assumed that additional financing would be available for future growth.
Then the credit crunch hit. With no recourse to bank financing, the team implored its biggest
investors for additional funding. But the investors who had been so generous just a few months
earlier were no longer interested in investing more money in the business. "Everyone on the
board understood we had gone in too far to turn around and pare this thing down," said Gomez,
then board chairman of Nau. The money was gone. The board voted to close down Nau's stores
and suspend all business.
Nau's management was stunned. The day after the closure, Ian and Mark contemplated life
without Nau and felt a deep emptiness. "We had poured everything into this," said Ian. "I just
could not believe it would end?and end so quickly." Mark looked over his designs and
wondered how well they would have sold. "We had only one season to get traction," he said. "If
we had just one more season, we would have been OK."
After the board put Nau into liquidation, Chris organised a buyout effort to acquire the Nau
brand and its website. His plan was to relaunch Nau. Ian and Mark, like Chris, also remained
committed to seeing the Nau brand and what it represented continue. "We recognised there was
incredible value in the product and in the brand," said Ian.
In addition to Chris', efforts, Ian and Mark set out to find a buyer who would keep the business
going. They first went about preserving business relationships. "We called up factories," said
Mark. "They agreed to hang on for a period of time to see if something could be resurrected." To
attract a buyer, they decided they would need to overhaul Nau's business plan, which they
realised had been too idealistic and ambitious. Rather than attempt to ramp up a huge number of
stores, they decided that Nau should grow slowly and organically. They also blamed themselves
for how they had run the company. They could have gone into wholesaling. The website could
have been stronger. Perhaps they had overextended themselves by offering too many styles. No
aspect of the business was left unexamined.
After dozens of inquiries, Ian and Mark got the attention of Gordon, the CEO of Horny Toad, a
large casual clothing line in Santa Barbara, California. They felt Horny Toad's outdoor image
could be a good fit for Nau. They also liked linking the Nau brand to the back office support and
infrastructure of a successful apparel maker.
Gordon's initial reaction was lukewarm: "I still wasn't clear about how we could help."
However, after visiting Nau's headquarters, Gordon liked what he saw. He offered to purchase
Nau, trumping Chris' bid and several other bids. Gordon also agreed to hire Ian and Mark, who
would continue in the same positions.
QUESTION ONE
a) What were Nau's founders' primary motivations for founding Nau? [6 Marks]
b) What is your opinion of management's decision to give a percentage of the firm's sales to
charity? Describe the pros and cons of such a decision [6 marks]
c) Describe Nau's competitive advantage. Do you think it is sustainable? [6 Marks]
d) What mistakes do you believe Nau's management made in executing their strategy?[4
marks]
e) There are a number of factors that Nau considered before deciding what kind of financing
to go for. Identify and describe 4 such factors relevant to the business model [4 Marks]
f) Do you believe it was a wise decision for Nau to partner with Horny Toad? Give reasons
for your answer. [4 Marks]


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