Question: Read the case study Getting the Message Across(Chapter 5, Case 5.2 Situational Approach, page 121), then answer the questions below. Q1: What's the problem at

Read the case study Getting the Message Across(Chapter 5, Case 5.2 Situational Approach, page 121), then answer the questions below.

  • Q1: What's the problem at WCBA?
  • Q2: Using SLII as a basis, what would you advise Caldera to do differently at the station?

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