Question: Read the case study given and provide analytical answers to the questions. The answers should be descriptive and should provide logical reasons for your conclusions.

Read the case study given and provide analytical answers to the questions. The answers should be descriptive and should provide logical reasons for your conclusions.

Case Study:

A Scarborough delivery service has 40 drivers who deliver packages throughout the GTA. Occasionally, drivers make mistakes, such as entering the wrong package number on a shipping document, failing to obtain a signature, etc. A total of 280 mistakes were made in one year as shown in the PDF Disciplinary Citation Case: Data for Package Errors. Lynette, the manager in charge of this operation, has issued disciplinary citations to drivers for each mistake.

Questions

What is your opinion of Lynette's approach?
How does it compare with Deming's philosophy?

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