Question: Read the case study in the document attached called Southwest Airlines Case Study. Complete Your Turn composing a formal business letter. READ THESE ENTIRE INSTRUCTIONS

Read the case study in the document attached called "Southwest Airlines Case Study." Complete "Your Turn" composing a formal business letter. READ THESE ENTIRE INSTRUCTIONS BEFORE BEGINNING.

Refer to the attachment here called

"

9

Negative News" You will use this document to help you complete this assignment. Please pay close attention to that document. because it was created to help you develop this letter to deliver negative news.

Look at the other attachments. One is a sample of how a business letter is laid out. The other is a sample of a Bad

-

News letter. It will help you understand how to construct your letter for Southwest Airlines.

1 .

Read the

3 -

part case study below. Complete the Your Task assignment on the next page by composing a formal business lett

of Fees Dont Fly With Us

.

High satisfaction ratings have won Southwest a spot on BusinessWeeks ranking of the countrys

2

2 .

9

: Negative News

Use this to help with the Southwest Case Study assignment

Chapter

9

: Negative News

Instructions: You will compose a formal bu

3 .

Bad News Letter:

Adobe Systems Incorporated

345

Park Avenue, San Jose, CA

95110 - 2704

Tel:

408 - 536 - 6000

Fax:

408 - 537 - 6000

January

\ (15, 20

x x

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