Read the following scenario and determine whether the problem is sufficiently clear

The passage of the Affordable Care Act $($ACA$,$ also referred to as Obamacare$)$ in $2010$ required that American hospitals report their performance on new metrics. These new metrics allow the Federal government to reimburse hospitals for the costs of care based on their performance.

Riverview Healthcare, a large hospital located in the eastern United States, decided to take the challenge of implementing the new performance metrics one step further by also changing the financial compensation plan for its physicians: under the new plan, compensation would include both a base salary and a variable bonus tied to the physicians$$ individual performance on the new metrics. According to Riverview$$s executives, the new compensation plan would give greater emphasis to quality over quantity of care. As a result, the new plan would change Riverview$$s culture and shift the physicians' mindset and priorities to be more in line with a patient$-$centered view of healthcare.

However, to provide reliable information on physicians$$ individual performance, the hospital$$s IT system necessitated substantial changes in the collection, processing, and reporting of data. After all, different medical specialties require different metrics to accurately reflect quality of care, therefore it could take much time and a lot of money to make the current system compatible with the new requirements. The time and cost investment involved came as a complete surprise to the executives, who believed the current system would meet the new requirements and thus guarantee a smooth implementation of the new metrics and compensation plan.

How clearly defined is the problem $($what$,$ who, when, where, why$)?$