Read the instructions - for each description below ( 1 through 9 ) classify if the description is either output control or behavior control, or clan control.

Establishing targets and designing measurement systems are much more difficult for managers because the high level of uncertainty in the organizational environment means managers rarely know what might happen in the future. Thus, it is vital for managers to design control systems to alert them to problems quickly so that they can be dealt with before they become threatening. Another issue is that managers are not just concerned about bringing the organization's performance up to some predetermined standard; they want to push that standard forward to encourage employees at all levels to find new ways to raise performance. Managers use three important types of control systems to coordinate and motivate employees to ensure that they pursue superior efficiency, quality, innovation, and responsiveness to customers: (1) output control, (2) behavior control, and (3) clan control. In this exercise, you will distinguish between the various types of control systems used by managers to ensure that organizational goals are met. Instructions: For each descriptor, select the type of control applicable. 1. Data Entry Department - Turnover has increased in this department because the manager constantly monitors every move of each employee, making them feel they are not trusted to do their jobs. (Click to select) 2. Janet - Is reviewing her subordinate managers' goals to ensure that they are all synchronized to the organization's overall goals. (Click to select) 3. Quik Quality - Managers have recently decided to focus on quality rather than speed and will ensure compliance by changing the values and norms of the company. (Click to select) 4. Laug's Shoes - Is concerned that their return on investment is low and that their inventory turnover is slowing. (Click to select) 5. Anthro, Ltd. - Is a progressive company using the power of its strong organizational culture to shape behavior and focus members on the future. (Click to select) 6. General Grant's Tombs Inc. - Ulysses always knows what is expected of him because GGT, Inc. has specific rules and regulations covering virtually all situations. (Click to select) 7. ACME Runner Supplies - Has just started a formal MBO program. (Click to select) v 8. Wesley - Has decided to start searching for a new plant manager. The current manager is consistently over budget and will have to be fired. (Click to select) 9. Google - Has a "groovy" culture that uses the freedom to pursue new ideas and a strong team focus to encourage innovation and hard work. (Click to select)