Read the mini-case study in section 2.1. "Case in Point: SAS Institute Invests in Employees." The study generally discusses the approach of a major software company to its employees. Then, consider the "Factors That Have the Strongest Influence over Work Behaviors" from figure 2.15. Describe how each of the four factors is managed by SAS. Do you agree or disagree with the firm's approach and policies? Why or why not?

• Describes each of the four factors clearly and correctly.
• Provides an example of how each of the four factors is managed.
• Clearlystatespositionof whether they agree or not with the policies.

figure 2.15

Job Organizational Absenteeism Turnover Performance Citizenship General Organizational Health Having low mental justice and problems performance abilities interpersonal relations Organizational Personality Work/life Negative work justice and balance issues attitudes interpersonal relations Stress (-) Positive work Negative work Stress attitudes attitudes Positive work Older Younger Personality attitudes employee employee Personality Younger employee & shorter tenure