Read the scenario about routine messages, and then answer the corresponding question. Tyson is preparing a routine claim message. His laptop computer is not functioning properly, and he needs to have the hard drive replaced. The computer is still under full warranty, so repairs will be covered. What advice would you give Tyson as he prepares his routine claim message? Check all that apply. End on a positive note. Emphasize the main idea by placing it in the first sentence. Avoid specifically asking for a refund. Routine request messages most often solicit a favorable response. What advice should you follow when preparing a favorable response to a rou request? Use a clear but elevated style of writing to impress the recipient. Use a dismissive tone because the questions are irrelevant. Highlight specific answers to the recipient's questions. Read the scenario about extending credit, and then answer the corresponding question. Alan works for an online retailer. He has been asked to prepare a message extending credit offers to new customers who purchase more than $100 in merchandise. Because Alan has never written a message extending credit, he needs your advice. What advice would you give Alan? Encourage customers to visit the website to opt out of credit options. Open with an acknowledgment of legally required disclosures. Open by extending credit and acknowledging shipment of an order