Read the scenario about routine requests, and then answer the corresponding question.

Robert is a sales representative with Shady Windows & Doors, a window and glass door manufacturer and wholesaler. Shady has just recently expanded its sales territory into Colorado, and Robert is canvassing small and mid$-$size builders in the Denver area to learn more about their needs.

What advice should Robert follow when writing routine requests for information to small and mid$-$size builders? Check all that apply.

Do not provide contact information.

Use a professional and appreciative tone.

Follow a deductive organizational pattern.

Make requests general.