Read this paper and thinking on how to improve upon your draft Correspondence. Dear Customer, We are writing to share some exciting news! We have received an overwhelming response to our recent decision to discontinue the $[$item$],$ and we are pleased to announce that it will be returning to our stores soon. We understand that this change may have caused some inconvenience for our customers, but we promise that the $[$item$]$ will be worth the wait. We want to assure you that we have taken your feedback into account and have made the decision to bring back the $[$item$]$ based on your requests. We appreciate your patience and understanding during this time, and we cannot wait to share the $[$item$]$ with you again. We hope you are as excited as we are about the return of the $[$item$],$ and we look forward to seeing you in our stores soon. Sincerely,To: Kirsten SchwartzFrom: Milton EspinozaDate: February $5,2024$ Re: Business Letter $2$: Bad News Letter.Dear Customer, We are writing to inform you that we have made the difficult decision to discontinue the $[$item$]$ from our stores. We understand that this may come as a surprise to you, but we want to assure you that it was not a decision taken lightly. We have received feedback from many customers who have expressed their disappointment in the discontinuation of the $[$item$],$ but we want to assure you that we have carefully considered all aspects of this decision. We apologize for any inconvenience this may cause, but we hope you can understand that this decision was made in the best interest of our business. We want to thank you for your loyalty and support over the years, and we hope that you can continue to support us in the future. We appreciate your understanding and cooperation in this matter. Sincerely,To: Kirsten SchwartzFrom: Milton EspinozaDate: February $5,2024$ Re: Reflective Memo of the two business letters to external audiences.In writing the two business letters to external audiences, I considered the audience and purpose of each letter carefully For the good news letter, I chose to use a positive and upbeat tone, focusing on the benefits and advantages of the $[$item$]$ and emphasizing the company's commitment to customer satisfaction. I also made sure to use language that was accessible and easy to understand, as I knew the audience would likely be non$-$specialists in the area of the $[$item$],$For the bad news letter, I decided to adopt a more formal and objective tone, focusing on the reasons for the discontinuation and the steps the company was taking to address customer concerns. I also made sure to use language that was clear and concise, avoiding the use of technical jargon that might confuse the audience. Overall, I believe that the choices I made in each letter were appropriate for the audience and purpose, and that they effectively communicated the information in a way that was both respectful and informative.