Recently, a customer in a store purchased over $$100$ worth of household cleaning supplies. As

the clerk bagged the purchases, the customer notice that the bags were flimsy and the items

$($laundry soap, detergent, cleanser, furniture polish, bleach, ammonia, etc.$)$ were rather heavy.

The customer requested that the items be separated into several different bags and double$-$

bagged to avoid ripping the bags.

Though the store was not busy and no one else was waiting in line, instead of complying with the

customer's request, the clerk hefted the bag in the air and said $"$it should hold up$".$ The customer

insisted, but the clerk refused to double$-$bag or provide more bags. As the customer left the

store, several of the bags ripped. The customer ended up returning for bags and re$-$bagging the

items without the aid of the clerk. The customer has decided not to patronize the store in the

future. Which of Feigenbaum's definitions of quality applies in this situation?

Stated $($asked for double$-$bags, repacking$),$ unstated $($did not return$)$

Conscious $($tried to get what was needed$)$ or merely sense $($needed help from

clerk$)$

$A,B$&$D$

Representing a moving target $($did not return to store$)$