Recently, a customer in a store purchased over $$100$ worth of household cleaning supplies.$$ As the clerk bagged the purchases, the customer notice that the bags were flimsy and the items $($laundry soap, detergent, cleanser, furniture polish, bleach, ammonia, etc.$)$ were rather heavy.$$ The customer requested that the items be separated into several different bags and double$-$bagged to avoid ripping the bags.

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Though the store was not busy and no one else was waiting in line, instead of complying with the customer$$s request, the clerk hefted the bag in the air and said $$it should hold up$.$ The customer insisted, but the clerk refused to double$-$bag or provide more bags.$$ As the customer left the store, several of the bags ripped.$$ The customer ended up returning for bags and re$-$bagging the items without the aid of the clerk.$$ The customer has decided not to patronize the tore in the future.$$ What costs of quality did the customer incur?$$ What costs of quality did the provider of the product or service incur?

Question $7$ options:

External failure costs $($cheap bags$)$

External failure costs $($poorly trained clerk, no customer service$)$

Prevention cost $($Is anyone telling purchasing that the customers are upset about the bags?$)$

External and Internal failure cost $($lousy bags that employees can$$t do anything about$)$

All of the above

A$,$ B$,$ D