Recommendations
Create a brief policy for staff presentation for the event (in dot point/expected uniform, hair, make up etc)
Create a brief policy for dealing withcomplaints during the event (how will the staff handling guest complaints)
What should the staff do if there are delays of the food in the kitchen?
List one menu replacement item for each ofthe dietary/religious requirements from themenu (either canape, main or dessert). Vegan Halal Vegetarians Gluten free
What will be required to accommodatewheelchair access?
Suggest six of each: internal and externaladdons and extras to this function that MrSingh may consider to add to his function. Internal x 6 External x 6
List five expectations of your wait staff inmaintaining professional service standards.
List and explain three strategies that you will use to enhance communication between all staff members during the function.
How will you train and explain to your staffwhat is required in working this function?
Create a brief refund and cancellation policy.
List three methods you could use tocompensate unhappy customers