1. Reem, the sales manager for a software development firm, is working on the problem of increasing sales by using the rational model of decision making. Firstly, she identified the problem of her employees needing more training. Secondly, she thought of alternative solutions; and in the thirdly and fourth steps she evaluated alternatives and selected a solution. Reem, needs to ________ in remaining steps.

   1. do more research to look at types of training

   2. select a contingency (alternative) plan

   3. implement and evaluate the training program chosen

   4. determine how costly the solution will be

   5. set up a diversity and synergy training plan to increase the chances of success

2. Question 2

   With the community interested in eating healthy, Maryam, a restaurant owner, is considering adding more gluten-free dishes to her menu. This decision is difficult in nature and accordingly she will use reasoned judgment to reach it. This decision, adding more gluten-free dishes to the menu is classified as a ----- type of decision.

   1. bounded

   2. satisficing

   3. non programmed

   4. programmed

   5. policy

3. Question 3

   When fire chiefs manage firefighters battling dangerous, out-of-control, unusual fires; they often need to rely on (depend on) their ------------------ to make on-the-spot decisions that will protect the lives of the firefighters and save the lives of others.

   1. rational decision making

   2. reasoned judgment

   3. intuition

   4. optimum decision

   5. legal, ethical, economic feasibility and practical evaluation criteria

4. Question 4

   -----------is searching for and choosing an acceptable response to problems and opportunities due to facing risk or uncertainty decision conditions.

   1. rational decision making

   2. reasoned judgment

   3. intuition

   4. optimum decision

   5. satisficing decision

5. Question 5

   Rational decision-making process is not always used because

   1. we dont always have all the information

   2. we face risk or uncertainty decision conditions

   3. we always have full rationality

   4. Choices A and B are both correct

   5. Choices A and C are both correct