Refer to the case study (in page five and six of this document) and develop an operational
Question:
- Refer to the case study (in page five and six of this document) and develop an operational plan using Appendix B. You need to ensure that your operational plan includes all the following:
Executive Summary of the Bounce Fitness and mission, vision, and values of Bounce Fitness
Business goals: explain the business goals of Bounce Fitness.
Clear objectives and how you develop Key Performance Indicators – demonstrated use of SMART KPIs to ensure you can progress towards the goals at the planned rate.
Strategy – clear vision of the overall strategy for achieving the objective.
How you implemented performance management systems within work teams e.g. Key actions – understanding of key tasks to be implemented including:
Deliverables
Person responsible
Timeline
Budget
Resource requirements – detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information.
Monitoring processes – how you are going to monitor that the Operational Plan is effective?
Appendix B
BOUNCE FITNESS OPERATIONAL PLAN FOR THE YEAR XXXXX
OVERVIEW
Executive Summary
Mission
Corporate Marketing Plan Objectives
Objective 1 | |
Objective 2 |
Key Performance Indicators
Stakeholder (WHO?) | Role (WHY) | Priority Level | Consultation Method |
Activities
Activities – what is to be done? | Objective – why will we do it? | Resources – what will you need to get the task done? | Procedure – how will it be done? | Responsible person – who will do it? | When | KPI |
Operational Plan | ||||||||
Business Goals | Objectives | Actions & Strategies | Responsibilities/ | Key Performance | Deliverables | Resources: | Timelines | Contingency |
Profitability | - Increase revenue - Minimize costs | - Increase add-on sales - Provide good products and services - Offer promotions - Reduce wastage | ||||||
Customer Service | - Increase positive feedback - Decrease customer complaints | - Provide Training - Improve customer service standards - Build rapport - Hire more staff | ||||||
Retention | - Promote staff rapport - Decrease staff turnover | - Conduct Team meetings - Establish a reward system - Conduct team building activities | ||||||
Efficiency | - Increase productivity - Reduce delays | - Provide Training - Provide Resources | ||||||
Growth | - Increase customer base, market share, product range, capacity, staff number, etc. | - Offer Loyalty Programs - Observe the market - Hire more staff | ||||||
Reputation/ Recognition | - Increase positive public relations - Increase public presence - Promote social responsibility - Avoid unethical acts | - Take part in social activities - Conduct marketing efforts - Follow laws and legislations |
Resource Requirements
Detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information.
|
Budget
Monitoring processes
Approvals
Name | Position | Date approved | Signature |
Auditing and Assurance Services Understanding the Integrated Audit
ISBN: 978-0471726340
1st edition
Authors: Karen L. Hooks