1. Reflect on a difficult time in a work setting where you experienced conflict either with the organization as a whole or with a particular person(s) or manager. Include the following components in your discussion:
   1. Describe the conflict.
   2. Identify the type of conflict experience (based on the readings within the chapter) and how you managed or did not manage the conflict.

Provide one way that the outcome of the situation could have improved if you would have utilized good conflict management skills