Reflect on a recent, enjoyable guest experience OR on a disappointing guest experience: What were the significant
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Question:
Reflect on a recent, enjoyable guest experience OR on a disappointing guest experience:
- What were the significant events, the moments of truth, during each experience?
- How did they contribute to your enjoyment or disappointment?
- How do they relate to you managing the guest experience as a future leader in hospitality organizations?
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