Reflective Application Assignment - Applying the supply chain ideas and concepts to your own work environment

You are currently working in an IT company QAMentor.com as a Quality Assurance Team Leader who perform manual and automation testing using agile scrum framework. Apply the idea of customer value to your own department or process in your organization, to help you explain the part that you play in achieving the strategy or mission of your overall organization.

• Describe thestrategy of the overall organization using Porter's Generic Competitive Strategies; if you belong to a public sector organization, explain your mission or mandate.
• Describeyour partof the organization;what department or process in the organization are you responsible for? Please do not explain your role; instead, you will describe your part as inputs, processes, and outputs (be precise!)
• Who are the customers ofyour partof the organization?Please note that customers are those who use the output of the process, for which you are responsible. Your "customer" doesn't have to be the final end-user of your product or service of your overall organization. Your customer might be an external user if your part of the organization is the final step in the process or if you're in the customer-facing part of the organization. Alternatively, your customer might be internal if you provide a service or product inside your organization.
• What do the customers of your part of the organization value? Describe your customer values as the five performance objectives.