Representation of data in a logical and visually appealing manner will improve your chances to score good. Question 1: Provide logical answers to following cases.

a) A customer returns the product stating it does not meet his requirement. Aslam your assistant quality manager is worried why did a defective product got delivered to the customer? While you are concerned why defect arise in the first place? Considering concepts from quality management system (QMS) and diagnose what mechanism youll implement to address both issues?

b) You are a team lead for developing a new turbo engine for a drag racer. Your client is the current champion and has many specific requirements with zero tolerance towards defects. If the project is successful, your client has promised $1 million in bonus as recognition for your services. However, one critical issue that has been identified is when consultants record requirements, engineers usually cannot relate them to all required functions. Hence the output is not fully integrated with the original requirements. Since there are no second chances so, you need to get it right first time. What will be your approach to improve engineers understanding of the requirements? Explain and justify!