Question: Representation of data in a logical and visually appealing manner will improve your chances to score good. Question 3 : On many occasions, the news

Representation of data in a logical and visually appealing manner will improve your chances to score good.

Question 3: On many occasions, the news about certain airlines overbooking and treating their customers harshly would have crossed your ear. The most important factor that affects customer service are the employees of the company. Taking example of Southwest Airlines, they have focused on Voice of the customers (VOC) and embedded their requirements to improve customer experience during pre and post flight. Utilize the concepts Lean Six Sigma and Kaizen develop a framework that can allow Airline industry to effectively reduce waste and improve quality.

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