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Giving Feedback the Right Way

This activity is important because you will often give feedback to your colleagues in formal and informal settings Understanding principles of effective feedback will help you and your colleagues improve your collective perfor

The goal of this exercise is to demonstrate your understanding of principles of effective feedback.

Read the case about a manager giving ineffective feedback to an employee. The case shows five statements ma the interaction. Then, respond to the questions. Each question suggests an improvement to the feedback $($with th feedback first, followed by $a=>$ symbol, followed by the improved feedback$).$ Identify the feedback strategy that applied to improve the feedback.

$(1)$ Hi Anne. I$\text{'}$m so glad we could meet. You've done such a great job for us over the past few months, and I just w over a few issues.

$(2)$ It seems like you haven't cared as much lately at keeping up your customef service rating.

$(3)$ l$\text{'}$d like to see you improve your customer service rating in the near future $t$

$(4)$ Again, Anne, I just think you need to show more passion for your work as a customer service rep.

$(5)$ Would you consider setting new goals about the number of online positive reviews attributed to your customer

Hi Anne. I$\text{'}$m so glad we could meet. You've done such a great job for us over the past few months, and I just want to go thanks for taking time to chat. Today I want to focus on improving your customer service rating.

Multiple Choice