1. Describe the three innovation strategies that managers implement for changing products and technologies. (5 points) 2. Summarize the organization development (OD) stages of unfreezing, changing, and refreezing, and define large-group interventions. (5 points) 3. Identify some reasons people frequently resist change. (5 points) 4. Why do you think research has shown that idea champions are so essential to the initiation of change? Could they be equally important for implementation? (5 points) 5. You are a manager, and you believe the expense reimbursement system for salespeople is far too slow, taking weeks instead of days. How would you go about convincing other managers that this problem needs to be addressed? (5 points)